Click on a FAQ to see general questions & answers
Can you pick me up from my Hotel?
Our "Daily Public Tour - Yarra Valley Wine Experience" does not offer hotel pickups as this could add up to an hour extra to your tour, especially if you are the first pick up and we know that you would rather enjoy more time out in the beautiful Yarra Valley. We offer 6 pickup locations which are conveniently located around the city within 5 minutes walk of most city hotels, see our maps for the most convenient location and departure time. Our "Deluxe Discover Tour" and "Private Wine Explorer" tours do have hotel pick up that will be designated to you at the time of booking
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What time do we get back to the city?
Our tour returns to the City around 4:30 - 5pm
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How many people on the bus?
Our bus seating capacity ranges between 21 - 24 Passengers
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What methods of payment do you accept?
Visa / Mastercard / Cash. For direct bookings we take a credit card as security for the booking (Visa / Mastercard). The card is not charged unless you cancel your booking outside our terms or you wish to use that as payment on the day you travel. We accept payment by Cash or Credit card on the day you travel. If you do not have a credit card you may book through one of our agents. Please phone our office on 03 9419 4444 for advice on your closest agent
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What is included in the price?
Our public tours include transport to and from the city in a deluxe vehicle, all wine tastings, a main meal in a winery restaurant served with matching glass of wine, tea & coffee and bread, a tour of Domaine Chandon followed by a glass of sparkling wine and tasty light shared platters and an expert tour guide who will teach you how to taste wine and explain how sparkling wine is made and is available to answer any questions you may have throughout the day and ensure that you have the best possible experience of the Yarra Valley
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Are vegetarians catered for with lunch?
Vegetarians and other dietary requirements such as gluten and dairy intolerances are catered for. Consult with your driver on the day of the tour
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Are alternatives to wine available?
Alternative beverages such as juice are provided
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How can I book?
You can book by phoning our office 8am - 8pm 7 days a week on 1800 996 414 or you can book online, refer to the "Book Now" button on the tour page
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What should I wear?
There is no dress code however under casual is not advised. Be advised that weather conditions can change throughout the day so a layered approach may be wise
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How far is it to the Yarra Valley?
It is just over 50kms from Melbourne Central business district and takes approximately 1 hour
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Do you have a toilet on board the bus?
Our buses are not equipped with toilets and there is no opportunity to stop along the way or on the return trip so please use facilities prior to boarding
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Do I need to bring anything?
Our tour is fully inclusive so you only need to bring yourself
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Can I bring my luggage?
Whilst our vehicles are roomy and comfortable they are built for day touring, our vehicles do not have luggage storage facilities, any luggage must be small enough to sit at your feet or on your lap
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Are discounts available for groups?
Our daily public tour is designed for smaller groups or people travelling by themselves, the maximum group booking size we accept is 7 Passengers. Our tours are excellent value for money and already offer you the best possible price so there is no discount for group bookings. For a complete pricelist for Social and Corporate Groups (over 7 passengers) please see our website
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Do you offer any concessions?
Our tour is priced to give everyone excellent value for money and unfortunately there is no scope for concessions
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Do you offer pick up from the Yarra Valley?
If you are staying in the Yarra Valley we can meet you at Yering Station which is the first winery we visit and we will return you there at the conclusion of your tour
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Do you have any accommodation packages?
We do not offer accommodation packages however a list of recommended accommodation facilities is available on our links page
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Can I drink on the bus?
It is illegal to consume alcohol in a moving vehicle in the state of Victoria and in accordance with this we do not permit alcohol to be consumed on our vehicles. We request that passengers refrain from consuming beverages on board the bus with the exception of water - which we strongly encourage
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Can I eat on the bus?
Government legislation prohibits the consumption of food on a public bus. We request that passengers refrain from consuming food on board the bus
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What if the weather is bad?
Our tour operates regardless of weather conditions, the Yarra Valley is beautiful every day of the year. When the weather is nice we will attempt to spend time outside to enjoy the surrounds and when it is not so good we will have you dry and warm in the winery
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Do you sell gift certificates?
We offer gift certificates valid for 12 months which you can purchase online or by phoning our office during business hours on 1800 996 414
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